Channels to file complaints in relate to Chinese airlines service

In case a traveler has a feeling of dissatisfaction with the air services, he or she can file a complaint to the airline or the Civil Aviation Administration of Consumer Affairs Center. All travel documents (ticket receipts, baggage delivery labels, boarding passes, etc.) and the actual expenses caused by the mishandling receipt shall be reserved by travelers for further handling.
Guest shall record the following clearly:
    ● Describe what happened, including the date, city, flight number or flight times and the names of the parties or employee ID;
    ● Receipt or a copy of other documents to support passenger complaints, do not send originals via post;
    ● Requirements of the travelers.
    ● State the passenger name and contact telephone number.
In case the above guidelines are adhered, the airline will take seriously the complaints of passengers. If the above methods do not work, passengers can take the legal channels.

Airline Complaints phone number Complaints Fax
国际航空公司Air China Limited 010-64595912 010-64599155
东方航空公司Eastern Airlines 021-62689236 021-62689292
南方航空公司China Southern Airlines 020-86122306 020-86665436
海南航空公司Hainan Airlines 0898-65756315 0898-65756934
上海航空公司Shanghai Airlines 021-62552726 021-62559088
厦门航空公司Xiamen Airlines 0592-5739009 0592-5739091
深圳航空公司Shenzhen Airlines 0755-27776211 0755-27778655
四川航空公司Sichuan Airlines 028-85393777 028-85393888
山东航空公司Shandong Airlines 0531-88522777 0531-85698269
奥凯航空有限公司Okay Airways Co., Ltd. 022-24903464 022-24903463
春秋航空公司Spring Airlines 021-62511421 021-62511421
鹰联航空有限公司United Eagle Airlines Co., Ltd. 028-85205050 028-85706337
联合航空公司nited Airlines 010-67978899 010-67971555
东星航空公司East Star Airlines 027-87138338 027-85819335
华夏航空公司Air China 0851-7874699 0851-5499681
祥鹏航空公司Lucky Airlines 0871-8098951 0871-8098587
吉祥航空公司Juneyao Airlines 021-34284598 021-51155991

Source: Civil Aviation Administration of China (CAAC, 中国民用航空局)

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