In case a traveler has a feeling of dissatisfaction with the air services, he or she can file a complaint to the airline or the Civil Aviation Administration of Consumer Affairs Center. All travel documents (ticket receipts, baggage delivery labels, boarding passes, etc.) and the actual expenses caused by the mishandling receipt shall be reserved by travelers for further handling.
Guest shall record the following clearly:
● Describe what happened, including the date, city, flight number or flight times and the names of the parties or employee ID;
● Receipt or a copy of other documents to support passenger complaints, do not send originals via post;
● Requirements of the travelers.
● State the passenger name and contact telephone number.
In case the above guidelines are adhered, the airline will take seriously the complaints of passengers. If the above methods do not work, passengers can take the legal channels.
| Airline | Complaints phone number | Complaints Fax |
| 国际航空公司Air China Limited | 010-64595912 | 010-64599155 |
| 东方航空公司Eastern Airlines | 021-62689236 | 021-62689292 |
| 南方航空公司China Southern Airlines | 020-86122306 | 020-86665436 |
| 海南航空公司Hainan Airlines | 0898-65756315 | 0898-65756934 |
| 上海航空公司Shanghai Airlines | 021-62552726 | 021-62559088 |
| 厦门航空公司Xiamen Airlines | 0592-5739009 | 0592-5739091 |
| 深圳航空公司Shenzhen Airlines | 0755-27776211 | 0755-27778655 |
| 四川航空公司Sichuan Airlines | 028-85393777 | 028-85393888 |
| 山东航空公司Shandong Airlines | 0531-88522777 | 0531-85698269 |
| 奥凯航空有限公司Okay Airways Co., Ltd. | 022-24903464 | 022-24903463 |
| 春秋航空公司Spring Airlines | 021-62511421 | 021-62511421 |
| 鹰联航空有限公司United Eagle Airlines Co., Ltd. | 028-85205050 | 028-85706337 |
| 联合航空公司nited Airlines | 010-67978899 | 010-67971555 |
| 东星航空公司East Star Airlines | 027-87138338 | 027-85819335 |
| 华夏航空公司Air China | 0851-7874699 | 0851-5499681 |
| 祥鹏航空公司Lucky Airlines | 0871-8098951 | 0871-8098587 |
| 吉祥航空公司Juneyao Airlines | 021-34284598 | 021-51155991 |
Source: Civil Aviation Administration of China (CAAC, 中国民用航空局)